The short version
Pro and Lifetime bought directly both carry a full refund within 7 days of purchase, no questions asked. Pro bought directly does not renew automatically, so there is nothing to cancel. Pro bought through the App Store or Google Play renews automatically, and that store handles cancellation and refunds. Refunds go back to the payment method you used.
When you can get a refund
You can ask for a full refund of a direct purchase of either plan within 7 days of the purchase date, for any reason. A refund removes the access that purchase paid for. Any other valid purchase on your account stays in place.
The free, open-source desktop app under GNU AGPL-3.0 is unaffected by a refund. It keeps working, because it never depended on a purchase.
Renewing and cancelling Pro
Pro bought directly lasts 12 months and you renew it by buying another year, so you are not charged again unless you choose to. Access continues to the end of the period you paid for. Time already used is not refunded after the 7-day window. Store subscriptions renew automatically each year until you cancel them in your Apple or Google account settings. Ask Apple or Google for a refund of a store purchase.
Lifetime is a one-time purchase. There is no renewal to cancel, and after 7 days it is not refundable.
How to ask
- Write to pro@voicestudio.sh from the email address used at checkout.
- Give the order reference from your receipt, or the plan and the date. Say that you want a refund.
- We confirm by email. A request inside the 7-day window is approved without further questions.
The timing of a request is decided by when you sent it, not by when we reply.
Refund method and timing
Refunds are sent to the original payment method through the same payment provider that took the payment. We do not refund to a different card, account or wallet, and we do not issue store credit.
We start an approved refund within a few business days. After that, the time to appear depends on your bank and payment provider and may be longer for some banks. If it has not arrived after your bank's usual processing time, write to us with the order reference and we will follow up with the provider.
Refunds are made in the currency you paid in. The amount that appears on your statement can differ slightly when your bank converts currencies, and we do not control that rate.
Failed or duplicate payments
If money left your account but no order or licence was created, the payment provider reverses it automatically after it confirms the transaction failed. That normally takes up to 7 to 10 business days. If you were charged twice for the same order, write to us and we refund the duplicate in full.
When a refund is not given
- The request arrives after the 7-day window, other than a duplicate charge.
- The Commercial License was revoked for breaking the acceptable use policy, for example cloning a voice without its owner's consent.
- The purchase was made fraudulently, or with a payment method the buyer did not have the right to use. We refund the genuine account holder through the provider instead.
If you think a charge is wrong, write to us before you raise a dispute with your bank. It is usually faster, and a card dispute freezes the order while it is open.
Complaints
If we have not resolved a payment problem, see Contact for our grievance contact and the escalation steps. Nothing on this page limits any right you have under the consumer law where you live.